Refund policy

Returns and cancellations
 
We want you to be completely satisfied with your purchase. However, because our products are shipped directly from our suppliers, please read our return policy carefully.
 
You may request a return within 14 days after the last item on your order is delivered. To be eligible for a return, items must be returned in the same condition they were received: unworn or unused, with tags, and in their original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
 
Return Shipping Costs: The customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
You can request cancellation or removal of items from your order until the item is shipped.
 
How to start a return or cancellation
 
To start a return or cancellation request, please contact us at kr5510736@gmail.com with your order number.
 
If your return is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 
Damages and issues
 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item is damaged or incorrect, we will cover the return shipping costs.
 
Exceptions and non-returnable items
 
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
 
European Union & United Kingdom returns
 
If you are a consumer in the EU or UK, you have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
 
After you notify us that you wish to cancel, you must return the goods to us within 14 days. The customer bears the direct cost of returning the goods.
 
We will refund eligible cancelled orders within 14 days after we receive the goods back or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery (if you paid for delivery).
 
Refunds
 
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 
Contact
 
To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at kr5510736@gmail.com.